Operating model
Clear process flows for every division
Each workflow includes decisions, controls, ownership and measurable outputs.
01 · Strategic procurement and supply
- Receive and acknowledge requirement
- Clarify specification, quantities and delivery
- Source and compare suppliers
- Calculate landed cost and risk
- Submit commercial proposal
- Validate official order
- Purchase, inspect and deliver
- Capture proof, invoice and manage warranty
02 · IT workforce requirement
- Define role and model
- Source talent
- Screen and assess
- Perform consent-based verification
- Present shortlist
- Interview and select
- Contract and onboard
- Manage assignment and exit
03 · Technology delivery
- Discovery
- Requirements and architecture
- UX and planning
- Iterative implementation
- Quality assurance
- User acceptance
- Deployment and handover
- Support and optimisation
04 · Managed service lifecycle
- Assess
- Define scope and SLA
- Transition
- Operate
- Measure and report
- Improve
- Renew, scale or exit
05 · Integrated project delivery
- Assess opportunity
- Design workstreams
- Due diligence suppliers and partners
- Plan and price
- Mobilise
- Execute and govern
- Accept and hand over
- Support and review
06 · Candidate screening and verification
- Capture candidate consent
- Check identity and documents
- Review qualifications and history through authorised channels
- Conduct technical assessment
- Record exceptions
- Compile factual report
- Share through controlled process
- Apply retention or deletion policy